Privacy Policy
How we collect, use, and protect your information
ChatProjects ("we," "us," or "our") operates the website chatprojects.com (the "Site") and provides the ChatProjects and ChatProjects Pro WordPress plugins (the "Products"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or purchase and use our Products.
Please read this Privacy Policy carefully. By accessing or using our Site or Products, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Create an account: Email address, username, and password
- Make a purchase: Name, email address, billing address, and payment information
- Contact us: Name, email address, and any information you include in your message
- Subscribe to communications: Email address
Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on those pages
- Date and time of your visit
License and Product Usage
When you activate a license for our Products, we collect:
- License key
- Site URL where the product is activated
- Product version
- Activation and deactivation events
2. How We Use Your Information
We use the information we collect to:
- Process transactions and send related information (purchase confirmations, invoices, renewal notices)
- Create and manage your account
- Provide license keys and manage license activations
- Deliver purchased products and updates
- Respond to your inquiries and provide customer support
- Send administrative information (changes to terms, policies, or features)
- Send marketing communications (with your consent, where required)
- Improve our Site and Products
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, including:
- Payment processors: To process your payments securely
- Email service providers: To send transactional and marketing emails
- Hosting providers: To host our Site and services
- Analytics providers: To analyze Site usage and improve our services
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Site.
Types of Cookies We Use
- Essential cookies: Required for the Site to function properly (e.g., shopping cart, user sessions)
- Functional cookies: Remember your preferences (e.g., dark mode setting)
- Analytics cookies: Help us understand how visitors interact with our Site
Managing Cookies
Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of our Site.
5. Third-Party Services
Our Site and Products may integrate with third-party services. These third parties have their own privacy policies, and we encourage you to review them:
- Payment processors: When you make a purchase, your payment information is processed by our payment provider(s). We do not store your full credit card details on our servers.
- AI service providers: ChatProjects Pro connects to AI providers (such as OpenAI, Anthropic, Google, etc.) using API keys that you provide. Your conversations with these AI services are sent directly to the respective providers, subject to their privacy policies.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Secure storage of passwords using industry-standard hashing
- Regular security updates and monitoring
- Limited access to personal information by authorized personnel only
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account information: Retained while your account is active and for a reasonable period thereafter
- Purchase records: Retained for accounting and legal compliance purposes (typically 7 years)
- License records: Retained for the duration of your license and for support purposes
- Support communications: Retained for a reasonable period to provide ongoing support
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our Site and Products are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Site or Products, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: support@chatprojects.com
- Website: chatprojects.com/contact